Frequently Asked Questions
Custom Jewelry Orders
Q1: How do I place a custom jewelry order?
A: Placing a custom jewelry order is easy! Simply contact us through our website or email us at [Insert Email Address] with your design specifications, materials, and any other details you want. Our team will guide you through the process and provide a quote.
Q2: How long does it take to create custom jewelry?
A: Custom jewelry typically takes 15 to 25 days to craft, depending on the complexity of the design. We prioritize quality and precision to ensure your piece meets your expectations.
Q3: Can I make changes to my custom order after placing it?
A: Changes to a custom order can be made within 24 hours of placing it. After this period, production begins, and we may not be able to accommodate changes.
Q4: Do you accept returns on custom jewelry?
A: Since custom jewelry is made specifically to your design, it is non-returnable and non-refundable. We encourage you to review all details carefully before finalizing your order.
Q5: Can I see a design preview before my custom jewelry is made?
A: Yes, we provide design previews or mock-ups for custom orders upon request. This helps you visualize the final product before we begin production.
Payment
Q1: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods listed on our website. Payment is required in full at the time of purchase.
Q2: Is my payment information secure?
A: Absolutely. We use SSL encryption and partner with trusted payment processors to ensure your payment information is secure and protected.
Q3: Can I pay in installments for a large order?
A: For large or bulk orders, we may offer installment payment options. Please contact us at [Insert Email Address] to discuss your specific needs.
Q4: Will I receive a payment confirmation?
A: Yes, you will receive an email confirmation immediately after your payment is processed, along with details of your order.
Q5: What currencies do you accept?
A: We accept payments in [Insert Currencies Accepted], depending on your location. Please check our website during checkout for currency options.
International Shipping
Q1: Do you ship internationally?
A: Yes, we offer worldwide shipping. We work with reliable carriers to ensure your order reaches you safely, no matter where you are.
Q2: How long does international shipping take?
A: International shipping times vary based on the shipping method you choose:
- Express Shipping: 5 to 7 days
- Economy Shipping: 15 to 25 days
Q3: Are there any customs duties or taxes for international orders?
A: International orders may be subject to customs duties or taxes depending on your country’s regulations. These fees are the responsibility of the customer and are not included in our pricing.
Q4: How can I track my international order?
A: Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track your package on the carrier’s website.
Q5: What should I do if my international order is delayed?
A: While we strive to deliver your order within the estimated timeframe, delays can sometimes occur due to customs or unforeseen issues. If your order is delayed, please contact us at [Insert Email Address], and we will assist you in resolving the issue.
Q6: Do you offer insurance for international shipments?
A: Yes, we offer shipping insurance for international orders. This option can be selected during checkout to protect your purchase in case of loss or damage during transit.