Refund and Exchanges
Return and Refund Policy
At CustomJewelryManufacturers.com, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy to ensure a positive shopping experience.
1. General Return Policy
- Return Window: We accept returns for non-custom jewelry within 15 days of delivery. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
- Eligible Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Eligible Items: Custom orders, including any jewelry made to your specific design or measurements, are not eligible for return or refund. This is due to the personalized nature of these items.
2. Made-to-Order Items
- Production Time: Made-to-order jewelry takes between 15 to 25 days to prepare. This includes the time needed to craft your item to the highest standards.
- Delivery Time:
- Express Shipping: Once your made-to-order item is ready, express shipping typically takes 5 to 7 days.
- Economy Shipping: Economy shipping usually takes 15 to 25 days.
- Non-Returnable: Since made-to-order items are specifically crafted upon request, they are considered custom orders and are therefore non-returnable and non-refundable.
3. How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at [Insert Email Address] within the 15-day return window. Provide your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to ship your item back to us.
- Shipping Costs: You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
4. Refund Process
- Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
- Refund: If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
5. Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at care@customjewelrymanufacturers.com.
6. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund yet, please contact us at care@customjewelrymanufacturers.com
7. Non-Refundable Items
- Custom Orders: Any custom-made or personalized items are non-refundable.
- Gift Cards: Gift cards cannot be returned or refunded.
8. Return Shipping Address
- Please send your returns to the following address:
[Insert Return Shipping Address]
9. Contact Information
- If you have any questions about our Return and Refund Policy, please contact us at:
- Email: care@customjewelrymanufacturers.com
- Phone: +91 778 568 999